We collect your personal information when you enter your details on forms on our websites or when you contact us (in writing, by post, email, by posts and messages via our social media platforms, by telephone, or in person at tradeshows or networking events).
When you contact us via this website, by completing an enquiry, “contact us” form on our website, we may need to use your personal details to respond to your query or handle your sales enquiry. The details may include your name, address, landline telephone/mobile number, and/or email. In the case of an enquiry on behalf of a company we may collect your company’s name, your position; company address, company email address, and company telephone number.
Little Shop of Fabrics Collect Your Personal Information:
• directly from you when you complete a form on our website, or select the option to receive news, information and promotional marketing from us;
• from third parties when we undertake a payment authorisation or when undertaking an identity check
• when you purchase a product or service which we provide together with third party businesses and the information is collected by the third party business
How Long Do We Keep Your Personal Information
We use your personal information only to send you the information you have requested from us. Unless you purchase a service or product from Little Shop of Fabrics, or you indicated a desire to receive news or promotional information, your personal information will be deleted from our systems seven years after your enquiry.
Why we collect your personal information:
• to fulfil your order and provide you with products and services that you may purchase or request from Little Shop of Fabrics
• to check your identity to protect security and prevent fraud when you use our services
• to improve and develop our services
• to meet our legal obligations
• to fulfil our obligations regarding warranty
Storage of Payment Card Information
For purchases made online via our websites bank payment card information will be held by our payment provider. Little Shop of Fabrics will advise you of our payment provider upon request.
Sharing Your Personal Information With Third Parties
Your personal information is only used by Little Shop of Fabrics for the purposes previously described above. We share your personal information with select third party business partners only where it is necessary to do so, for the purpose of providing the service or product you have enquired about or purchased from us.
We may share your personal information with certain authorities, including the law enforcement agencies, credit bureaus, fraud prevention agencies and select other entities, for:
• prevention and detection of crime,
• the prevention of fraud against Little Shop of Fabrics, third parties or customers,
• to prevent money laundering,
• for identity verification, or
• for the purpose of legal proceedings
We do not sell your personal information to any other third party, for any reason whatsoever. We do not use automated call services and we do not record telephone calls for training, or other purposes.
In cases where your personal information has been provided to a third party as part of provision of a service or product purchased, you may need to contact the third party directly in relation to their continued use of your personal information.
Security Of Your Personal Information
Little Shop of Fabrics are committed to keeping your personal information secure. All personal information collected via our website is stored on a secure server to protect it from being accessed or used inappropriately.
Accuracy Of Your Personal Information
Little Shop of Fabrics will ensure that your personal information is kept accurate and up to date as far as is reasonably possible. We encourage you to advise us of any changes to your information. Where you have opted-in to receive news, periodic offers, or promotional email marketing, we will use only relevant personal information to contact you.
Promotional Email Marketing
Where you have indicated your preference to receive news, periodic offers, or promotional email marketing, by checking the box on our web forms we will use only relevant personal information to contact you. We may communicate with you by email, post, telephone, text messaging and/or social media posts and messaging where you have provided consent to do so.
If you do not wish to receive promotional marketing emails from Little Shop of Fabrics please send an email stating “please unsubscribe me” in the subject line, or use our “contact us” form to request that your contact details be removed from our database. Please note we will only retain your personal information where our legal or regulatory obligations require us to do so. For example, if you have purchased an item from us that has a warranty period.
How To Obtain A Copy Of Your Personal Information
If you would like to obtain details of your personal information held in our database and/or in hard copy, please contact us. We will require certain details to be able to locate your personal information which may include the dates and details of show visits, website visits, emails and the services or products you have received.
Little Shop of Fabrics is the data controller responsible for this website.
Third Party Websites
Our website, emails and social media pages may contain links to websites operated by third parties. Little Shop of Fabrics are not responsible for privacy statements, notices, policies, services offered, or other site content displayed on third party websites.
We may use ‘cookies’ to collect additional information about your visit to the Website.
A cookie is a text file that a website transfers to your computer’s hard disk so that the website can remember who you are. Cookies only record those areas of a website that have been visited by your computer and for how long. This Website uses the following two types of cookies: Session Cookies – these are temporary cookies which remain on your computer until you leave the Website and allow you to carry information across pages of the Website without having to re-enter information. Persistent Cookies – these remain on your computer after you leave the Website. You have the ability to accept or decline cookies by modifying the setting in your browser. If you would like to do this, please see the help menu of your browser. However, you may not be able to use all the interactive features of our Website if cookies are disabled.
How to Contact Us
Little Shop of Fabrics
19 High Street
Kent, TN27 9NH
Tel: 01622 892008